Satisfied or refunded
At Horizon Artificiel , we make it a point of honor to guarantee your satisfaction. If you are not completely satisfied with the item purchased, do not worry! We offer you a simple and quick solution for an exchange or refund.
Free returns within 100 days
You have 100 days from the date you received your order to return your item. And good news, return shipping is completely free ! Upon receipt of your return, we will refund you in full without delay.
How does it work?
Step 1
Contact our After-Sales Service (SAV) to initiate your return request.
Step 2
Receive a prepaid return label and return the item free of charge.
Step 3
Enjoy a quick refund once the item is received by us.
Return conditions
Returned items must be in perfect condition, unused, and in their original packaging if possible. For any return, do not hesitate to contact us beforehand for personalized assistance.