Our delivery times vary between 5 and 14 days, depending on the product and destination. You will receive a confirmation email with the details of your order and the estimated delivery time once your order has been shipped.

Yes, we ship our products to several countries. However, customs fees or additional taxes may apply depending on the destination country. We advise you to check with your local authorities for more information.

Once your order has been shipped, you will receive an email with a tracking link to know where your package is at any time.

Yes, delivery is free for all orders, regardless of the amount or destination in mainland France.

You have 100 days to return an item that does not suit you. We accept returns provided that the item is in its original condition, unworn, unwashed, with all tags attached.

If you wish to return a product, please contact us via our contact form indicating the items concerned. We will provide you with a prepaid return label.

Yes, at Horizon-Artificiel, returns are free for any exchange, credit or refund request. We cover the return costs.

We accept payments by credit card (via Stripe) and via PayPal. All payments are secure.

Yes, we use secure payment systems, including Stripe and PayPal, to ensure the safety of your online transactions.

If a product is not available after your purchase, we will refund you in full via the same payment method used when you placed your order.