FAQ- Frequently Asked Questions

Delivery

All questions about the delivery of your orders , including times , tracking and free shipping options in mainland France.

What are the delivery times for your products?

Our delivery times vary between 5 and 14 days, depending on the product and destination. You will receive a confirmation email with the details of your order and the estimated delivery time once your order has been shipped.

Do you ship internationally?

Yes, we ship our products to several countries. However, customs fees or additional taxes may apply depending on the destination country. We advise you to check with your local authorities for more information.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking link to know where your package is at any time.

Do you offer free shipping?

Yes, delivery is free for all orders, regardless of the amount or destination in mainland France.

Back

Find out how to make a free return within 100 days , whether for an exchange , credit or refund.

What is your return policy?

You have 100 days to return an item that does not suit you. We accept returns provided that the item is in its original condition, unworn, unwashed, with all tags attached.

How to make a return?

If you wish to return a product, please contact us via our contact form indicating the items concerned. We will provide you with a prepaid return label.

Are returns free?

Yes, at Horizon-Artificiel, returns are free for any exchange, credit or refund request. We cover the return costs.

Payment

Information about the secure payment methods we accept, including credit cards and PayPal .

What payment methods do you accept?

We accept payments by credit card (via Stripe) and via PayPal. All payments are secure.

Is my payment secure?

Yes, we use secure payment systems, including Stripe and PayPal, to ensure the safety of your online transactions.

What happens if a product is not available after my purchase?

If a product is not available after your purchase, we will refund you in full via the same payment method used when you placed your order.

Can't find the answer?

Send us an email to let us know your request, and a member of our Customer Service team will respond to you as soon as possible. Don't forget to include your order number (if you have one).

You can write to us at the following address: info@horizon-artificiel.com .