General conditions of sale

ARTICLE 1 - PURPOSE

These conditions govern sales by the company Horizon-Artificiel, located at 2 Grande rue, 25300 DOMMARTIN, France.

ARTICLE 2 - PRICE

The prices of our products are indicated in euros, all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs.

In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These duties and sums are not the responsibility of Horizon-Artificiel . They will be your responsibility and are your sole responsibility, both in terms of declarations and payments to the competent authorities and organizations in your country. We advise you to inquire about these aspects with your local authorities.

All orders, regardless of their origin, are payable in euros.

Horizon-Artificiel reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the rate in effect at the time of validation of the order and subject to availability.

The products remain the property of Horizon-Artificiel until full payment of the price.

Please note: as soon as you take physical possession of the products ordered, the risks of loss or damage to the products are transferred to you.

ARTICLE 3 - ORDERS

The contractual information is presented in French and will be confirmed at the latest at the time of validation of your order.

Horizon-Artificiel reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of a difficulty concerning the order received.

ARTICLE 4 - VALIDATION OF YOUR ORDER

Any order placed on the website www. Horizon-Artificiel .com implies acceptance of these General Conditions. Any order confirmation implies your full acceptance of these general conditions of sale, without exception or reservation.

All data provided and the recorded confirmation will constitute proof of the transaction.

You declare that you are fully aware of this.

The order confirmation will be worth signature and acceptance of the operations carried out.

A summary of your order information and these General Conditions will be sent to you in PDF format. via the email address confirming your order.

ARTICLE 5 - PAYMENT

By validating your order, you are obligated to pay the price indicated.

Payment for your purchases is made by credit card using the secure Shopify Payment and Paypal system.

The card debit is automatically executed by your bank. However, if the item is not available, you will be refunded via the payment method used for your purchase.

ARTICLE 6 - WITHDRAWAL

In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to provide reasons or pay a penalty.

Returns must be made in their original condition and complete. In this context, you are liable. Any damage suffered by the product on this occasion may be such as to invalidate the right of withdrawal.

Whether it is for an exchange request, a credit note or a refund, simply contact us using our contact form, specifying your choice as well as the item(s) you wish to return.

In the event of exercising the right of withdrawal, the company Horizon-Artificiel will reimburse the sums paid, within 14 days following notification of your request and via the same payment method as that used when ordering.

ARTICLE 7 - RETURN

At Horizon-Artificiel, we are committed to providing you with an exceptional shopping experience. We understand that sometimes you may need to return a product, and we have return policies in place to ensure your satisfaction. Please read the information below carefully to understand our return policy.

Free Returns

If you are not completely satisfied with your purchase and would like to exchange for another item, obtain a credit, or a refund, we will cover the return costs . You can contact us to arrange the return of the item within 100 days of the date of receipt of your order.

Return Conditions In order for your return to be accepted, please ensure that the item you are returning meets the following criteria:

  • The item must be returned in its original packaging or equivalent packaging to ensure its protection during transport.

    ARTICLE 8 - AVAILABILITY

    Our products are offered as long as they are visible on the website www. Horizon-Artificiel .com and while stocks last.

    If a product is unavailable after you have placed your order, we will inform you by email. Your order will be automatically cancelled and no bank debit will be made.

    ARTICLE 9 - DELIVERY

    The products are delivered to the delivery address indicated during the order process, within the time indicated on the order confirmation page.

    To avoid high storage and labor costs, we work directly with our suppliers and therefore have no intermediaries. Suppliers ship the items directly to your postal address. It takes 1 to 3 working days for your order to be shipped and a delivery time that can vary between 4 and 9 working days, for a total order receipt ranging from 5 to 12 working days. In the event of a shipping delay, an email will be sent to you to inform you of any possible impact on the delivery time indicated to you.

    In accordance with legal provisions, in the event of a delay in delivery, you have the option of canceling the order under the terms and conditions defined in Article L 138-2 of the Consumer Code. If you receive the product in the meantime, we will refund it and cover the shipping costs under the conditions of Article L 138-3 of the Consumer Code.

    In the event of deliveries by a carrier, the company Horizon-Artificiel cannot be held responsible for late delivery due exclusively to the unavailability of the customer after several proposed appointments.

    ARTICLE 10. REIMBURSEMENT

    At Horizon-Artificiel, we are committed to providing you with a pleasant shopping experience. If for any reason you are not satisfied with your item, we accept returns under certain conditions.

    Refund period

    You have 100 days from the receipt of your package to request a refund. After this period, we will unfortunately not be able to accept a return or issue a refund.

    Refund process

    Once your return is accepted and the product is received in good condition, we will issue a full refund. The funds will be returned to the payment method you used when making your purchase (credit card, PayPal, etc.). To make your return, simply contact us via our contact form and request the return. We will provide you with a prepaid return slip. All you need to do is drop it off at a relay point.

    Return conditions

    In order for your return to be accepted, please ensure that the item you are returning meets the following criteria:.

    • The item must be returned in its original packaging or equivalent packaging to ensure its protection during transport.

      Processing time

      Once your return is received and inspected, you will receive an email confirming the acceptance or rejection of your refund request. If your request is approved, your refund will be processed within 7 business days.

      ARTICLE 11 - WARRANTY

      All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided for by articles 1641 and following of the Civil Code. In the event of non-conformity of a product sold, it may be returned, exchanged or refunded.

      All claims, requests for exchange or refund must be made by email within 100 days of receipt of the order.

      Products must be returned to us in the condition in which you received them with all the elements. Shipping costs will not be refunded.

      If you want an exchange, a credit or a refund, we will cover the return costs. We will send you a pre-paid return slip.

      The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.

      ARTICLE 12 - RESPONSIBILITY

      The products offered comply with current French legislation. Horizon-Artificiel cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you plan to order.

      Furthermore, the company Horizon-Artificiel cannot be held responsible for damage resulting from improper use of the product purchased.

      Finally, the responsibility of the company Horizon-Artificiel cannot be engaged for all the inconveniences or damages inherent to the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses.

      ARTICLE 13 - APPLICABLE LAW IN THE EVENT OF DISPUTES

      These General Terms and Conditions are subject to French law. In the event of a persistent disagreement over the application, interpretation and execution of these General Terms and Conditions, and in the absence of an amicable agreement, any dispute will be brought before the competent French courts.

      ARTICLE 14 - MEDIATION

      In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, the Customer has the right to use a consumer mediator free of charge (except for any lawyer and expert fees) with a view to the amicable resolution of a dispute between them and Horizon-Artificiel. Horizon-Artificiel adheres to the Consumer Mediation Service of Justice Conciliators (CM2C) whose contact details are as follows: RESSE CM2C 49 Rue de Ponthieu 75008 Paris – https://www.cm2c.net/. After prior written steps by consumers towards Horizon-Artificiel, the Mediator Service may be contacted for any consumer dispute that has not been resolved.

      ARTICLE 15 - INTELLECTUAL PROPERTY

      All elements of the site www. Horizon-Artificiel .com are and remain the intellectual and exclusive property of the company Horizon-Artificiel . No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or audio. Any simple or hypertext link is strictly prohibited without the express written consent of the company Horizon-Artificiel .

      ARTICLE 16 - PERSONAL DATA

      Horizon-Artificiel reserves the right to collect personal information and data about you. They are necessary for the management of your order, as well as for the improvement of the services and information that we send you.

      They may also be transmitted to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment.

      This information and data is also retained for security purposes, in order to comply with legal and regulatory obligations.

      In accordance with the law of January 6, 1978, you have the right to access, rectify and oppose personal information and data concerning you, directly on the website.

      ARTICLE 17 - ARCHIVING PROOF

      Horizon-Artificiel will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of Article 1348 of the Civil Code.

      ARTICLE 18 - TELEPHONE CANVASSING

      As part of these T&Cs, the member's telephone number is collected, giving us the opportunity to contact them via this means of communication. However, any consumer has the right to register free of charge on the telephone canvassing opposition list called Bloctel according to article L223-1 of the Consumer Code" and available at the following address: https://www.bloctel.gouv.fr/